Microsoft Outlook – Level 1

This valuable course will equip the participants with the proper tools needed to read and write emails. The participants learn to convert an email into a meeting, appointment or event directly into the calendar.  The participants learn to convert an email into a task.  They will learn to direct emails to recipients from the address book(s).  The participants learn email etiquette for a business environment.  They learn to prioritize emails, as well as categorize it. 

Benefits

• Learn to email and manage emails in the Inbox
• Identify the important emails instantly
• Recall or resend an email
• Create a calendar event from an email
• Set alarms to events on calendar
• Print or email calendar
• Keep notes as reminders
• Set up groups in address book

Course Content

• Learn about the To-do bar
• Learn about the Inbox
• Learn to write email using business etiquette
• Understand who gets to see the email
• Understand when to apply tracking for a delivery receipt and read receipt
• Learn the email options that can be applied, such as; Delay delivery, Expires after, Direct Replies To, and set importance level
• Learn to recall or resend an email
• Understand Voting buttons
• Learn about Calendar
• Schedule appointments, meetings or events directly from an email
• Flag emails for handling at a specific time
• Learn about Tasks
• Learn to set up new contacts
• Learn to add contacts to groups

 

Recommended Duration

9 hours conducted in 3-hour sessions

Target Audience

Employees of all experience levels and job classifications who are interested to send and receive email, as well as keep track of calendar events.